It usually takes 1~3 days. For Fukuoka, Hokkaido, and Okinawa, it may take 4~5 days. Products ordered after 11:00 am will be shipped the next day.
For international shipments, the days may vary depending on the destination country. So, please place your order to know more about the timeline.
To learn more about shipping costs & benefits, please read our terms & conditions.
We follow standard shipping costs and share the burden with our customers. Our primary goal is to make it easy for our consumers and keep the shipping cost as low as possible. However, shipping costs for Fukuoka, Hokkaido, and Okinawa will be higher than the regular shared amount. Currently, there is no shipping fee exemption for international consumers.
To specifically know the shipping cost, please choose your desired products, add them to your cart, and add the destination for delivery.
Yes, we offer international shipping. However, the consumers shall carry the shipping cost. Currently, our Return, Refund, and Replacement policy does not cover international orders if you buy from our website.
However, if you buy from our other online stores, such as Amazon, the return/refund/replacement policy may work according to those platform's policies.
Please track your order using the Tracking Number sent to your email or directly request from the chat on the botton-right corner of the page.
Please make sure to track your order using the tracking number provided. Also, check if you received any undelivered notice from the service provider. If you have received a notice, please call them to reschedule the delivery of your item.
For any other instances, please do not hesitate to contact us, and we will gladly help you!
You can place an order on our website after adding your desired items to your cart or visit our store on Amazon and place an order there. However, our Amazon store may only include some items and sizes.
You can also use our social media pages on Facebook, Instagram, TikTok, Pinterest, etc., to place your order. For a better experience, please visit our online store, www.ravoso.com, frequently.
Yes, please check our Catalog and Blogs for details. To ensure your knowledge about the quality we provide, please read this blog. If you have any other questions or concerns you could not find from the above 3 sources, please email us at contact@ravoso.com or message us on our social media platforms (Facebook, Instagram, TikTok, or Pinterest).
Visa, Master Card, American Express, JCB, Shop Pay, Apple Pay, and Google Pay. Additionally, we will introduce Paypal soon.
Yes, you can. Please read our Terms and Conditions to know more about cancellation. For modification of your order, please see our Sizing and Fit FAQ section.
Please check our Return & Refund policy here.
Yes, you can replace/exchange an item with a higher-value product or of the same item/price with a different size. See the detailed policy for replacement or exchange.
Please note that an additional shipping charge may apply for a replacement or exchange.
At Ravoso, we don’t believe in constant promotions or discounts, as this system does not guarantee good deals. Instead, we give proper value through our products in return for your money. Therefore, please check our Loyalty Programs.
To learn more about Ravoso's philosophy in the fashion industry, please read our About Us section.
Yes, we have competitive and profitable loyalty programs for our recurring customers. Please check the details here.
Yes, besides the loyalty program, we have a point-based system for all customers on their purchases. All consumers (regardless of level) will be given 1% as points of the actual product price (excluding shipping fee & consumer tax) at Ravoso. Consumers will receive 1 point for 1¥ spent at Ravoso. To redeem your points, please note that "100 points = 1 JPY".
Please check the details here to know more about the points and usage policy.
Yes, you can replace an ordered item with a different size for FREE if you request the change before shipment is issued. If you request a replacement after the shipment, the previous shipping charge will not be carried over to the replaced item (if there was any shipment cost). The shipment fee for the returned item will be the consumer's responsibility.
Additionally, for the new item, you will be charged a new standard shipment fee (if applicable). Therefore, we recommend you select the correct items as much as possible based on the unique size guideline given by Ravoso.
For more details about this clause, please read our terms of service.
From all other benefits, we would like to highlight 4 benefits the account creation can bring for you at Ravoso.
1. Point collection on all purchases from the first time. [See our ‘Ravoso Point Wallet’ policies for details.]
2. Regular level-up on loyalty programs for registered customers, where you can get up to 20% off for a lifetime. [See our loyalty programs policies for details.]
3. Access to your order history for personal or official use, as well as for any point verification purposes.
To be eligible for the above benefits, a customer must create an account at Ravoso.
Please create an account here. You can also use pop-up links added on some sections when you go through a purchase process at our online store. We hope that you start getting all eligible benefits from your first purchase.
We are highly careful about our consumer database. We have a privacy policy for handling personal information, so please make sure to check it out.
We are open to collaborating with influencers and other brands, so feel free to contact us, if you would like to work together.
Yes, we value consumer’s and well-wisher's comments, advice, and recommendations as part of promoting high-quality products worldwide. All comment sections are open in all our stores and social media platforms.
So, please do not hesitate to share your valuable insights along with featured photos or videos. We greatly appreciate your active participation and would love to see you wearing our brand.
We are open from 10:00 ~ 22:00 throughout the week. We typically reply within 24 hours. Therefore, feel free to reach out even on the weekends.
Currently, Ravoso is only focused on online stores. We will inform all our customers when we introduce our first physical store in Japan.
